Our Policy 

 

BOOKING POLICY​

Appointments can be booked either online or in person during your consultation.
A non-refundable deposit is required at the time of booking and will be credited toward your scheduled treatment.
We require $50 deposit for skin and $100 deposit for medical aesthetic treatments. This excludes Consultation Only appointments.
All deposits are strictly non-refundable and non-transferable once within 48 hours of your scheduled appointment.

 

RESCHEDULING, CANCELLATIONS & LATE POLICY​

While we understand that unforeseen circumstances may arise, we kindly request 48 hours’ notice for any changes to your booking.
We send SMS and email reminders 72 hours prior to your appointment. Please use the link provided in your confirmation email or contact us via email or phone to reschedule or cancel.

If you need to cancel or reschedule within 24 hours, please call the clinic directly.
Cancellations or reschedules made within 24 hours of your appointment will result in forfeiture of the deposit, or incur a $50 late cancellation fee if no deposit was taken at the time of booking.

Please do not contact us via Instagram or Facebook, as these platforms are not regularly monitored.

 

 

• Failure to attend your appointment will result in forfeiture of the booking fee, and a new pre-payment will be required before scheduling another appointment.

• If you arrive more than 10 minutes late, you will be considered a no-show and your deposit will be forfeited. A new booking deposit will be required to secure another appointment.

• In the event of illness, your cancellation fee or deposit may be waived once only. This will be recorded on your file. Any future repeated cancellations will result in loss of deposit or a $50 late cancellation fee.

• Courtesy communication is always appreciated if you are unable to attend your scheduled appointment.

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PAYMENT POLICY

Upon booking, a valid credit card is required to secure both the deposit and the appointment.
Payment in full is due at the time of your service. Alternative payment options are available, including cash, Visa, MasterCard, American Express, Afterpay, and ZipPay.
Please note: cheques and external gift vouchers (not issued by BLUME) are not accepted.

 

REFUND POLICY

BLUME does not offer refunds, returns, or exchanges on services provided.

 

PRIVACY POLICY

At BLUME, we are committed to protecting the privacy and confidentiality of our clients’ personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

 

CONSULTATION POLICY

During your consultation, a comprehensive full-face assessment will be performed to ensure a holistic and personalised approach that aligns with your individual goals and aesthetic needs.
Please note that the consultation fee is non-refundable, as it includes professional medical advice and the creation of a customised treatment plan.

 

MEDICAL HISTORY CHECKS

During your consultation, please inform us of any medical conditions, allergies, injuries, recent surgeries, pregnancy, or specific requirements that may impact your treatment.
All treatments carry potential risks and side effects; your safety is our priority.
Some treatments may not be suitable for individuals with certain conditions, and medical clearance may be required before proceeding.
All clients must undergo a medical assessment during consultation prior to receiving any treatment.

 

TREATMENT & MEDICAL CONSIDERATIONS

• Clients with previous filler treatments (e.g., lip filler) will be assessed prior to treatment; dissolving may be recommended if necessary.

• If you are prone to cold sores, please take preventative medication 2–3 days prior to treatment. Treatment cannot proceed if a cold sore is present or active.

• Major dental work: Please allow 4 weeks pre- and post-procedure before undergoing dermal filler treatment.

• Roaccutane: A waiting period of 6 months post-medication is required before treatment.

• Antibiotics, vaccinations, or infusions: Please allow 2 weeks before or after treatment.

 

TRAVEL GUIDELINES

Domestic travel: Please allow at least 48 hours post-treatment before travelling.

International travel: Please allow 2–3 weeks post-treatment.

 

ELIGIBILITY & CLINIC ENVIRONMENT

• Treatments will not be performed on clients under 18 years of age, even with parental consent.

• Treatments will not be performed on clients who are pregnant, breastfeeding, or actively trying to conceive(including IVF).

• The clinic environment is not suitable for children; please arrange alternative care prior to your appointment.

 

GIFT VOUCHER POLICY

Gift vouchers are valid until the expiry date specified and cannot be redeemed or replaced after this date.
BLUME is not responsible for lost or stolen vouchers and will not replace them.
Vouchers are non-refundable and cannot be exchanged for cash.
They are not valid with any other offer or promotion at BLUME and must be used by one person in a single visit.

 

PRIVACY POLICY

1. Information Collection:

We may collect personal information when you schedule appointments, complete forms, or communicate with us via phone, email, or in person.
This may include your name, contact details, medical history, and other relevant information required to provide our services.

 

2. Use of Information:
We use collected information to deliver personalised services, manage appointments, process payments, communicate with clients, and improve service quality. Information may also be used for administrative, legal, or regulatory compliance purposes as required by law.

 

3. Disclosure of Information:
Your personal information may be shared with trusted third-party providers such as payment processors or medical professionals assisting in your care.
We may also disclose information in response to legal obligations, court orders, or government requests.

 

4. Data Security:
We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. However, please note that no electronic transmission or storage method is completely secure, and BLUME cannot guarantee absolute security.

 

5. Consent:
By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

 

6. Access and Correction:
You have the right to access, correct, or request deletion of your personal information.
To exercise these rights or for questions regarding our Privacy Policy, please contact BLUME directly.

 

7. Changes to Privacy Policy:
 

BLUME reserves the right to modify or update this Privacy Policy at any time.
Changes will take effect immediately upon publication on our website.
We encourage clients to review this policy periodically for updates.

By continuing to use our services, you acknowledge and agree to the terms outlined in this Privacy Policy.

 

 

Last Updated: 27/10/25